Thinking

Chapter 4: The Three Complaints Nobody Was Allowed to See

My father's expression changed the moment Richard Whitmore mentioned the previous complaints.

He didn't raise his voice.

He didn't interrupt.

He simply looked at Jonathan Hayes and held out his hand for the leather folder.

“Three complaints?”” he repeated.

Richard's voice came through the phone.

“Yes. Thomas, listen to me. I only found out about them recently. Victoria has been dealing with some difficult personal circumstances, and I don't want you making a decision before hearing the full story.””

My father glanced at me.

“Did any of those complaints involve physical violence?””

Richard hesitated.

“I don't know the details.””

“Then why are you defending her?””

“Because she's my wife!””

“And Naomi is my daughter.””

The lobby went silent again.

Victoria stepped forward.

“Richard, hang up. You don't need to explain yourself to him.””

My father ignored her.

“Richard, I want the complaints delivered to my office within the hour. Every document. Every email. Every internal report.””

“Thomas, please. Let's discuss this privately.””

“We will. But not before I know what happened.””

He ended the call.

Jonathan immediately opened his folder.

“Chairman, I have some information you should see.””

He removed several printed pages.

My father read the first one.

Then the second.

By the third, his jaw had tightened.

“What is this?””

Jonathan lowered his voice.

“Three separate incidents involving Mrs. Whitmore over the past eight months. Two complaints were submitted by hotel guests. The third came from a former employee.””

I shifted Grace higher against my shoulder.

“What happened?””

Jonathan looked uncomfortable.

“One guest reported that Mrs. Whitmore had pushed a pregnant woman near the swimming pool because she believed the woman was using a reserved sunbed.””

My stomach tightened.

“And the other?””

“A mother complained that Mrs. Whitmore had thrown a cup of coffee toward her after an argument in the restaurant.””

I looked at Victoria.

She was staring at Jonathan with an expression that suggested she wanted to tear the papers from his hands.

“What about the employee?”” my father asked.

Jonathan turned a page.

“A housekeeper claimed Mrs. Whitmore had slapped her after accusing her of damaging a designer handbag.””

I felt sick.

“Was that investigated?””

Jonathan hesitated.

“According to the records, all three cases were marked resolved.””

“How?””

“Two guests accepted compensation. The employee signed a resignation agreement.””

My father slowly closed the folder.

“Who authorized these resolutions?””

Jonathan checked the paperwork.

“Daniel Price approved the guest settlements.””

“And the employee agreement?””

“Human Resources, under instructions from the regional operations director.””

My father looked toward Daniel.

“Mr. Price.””

Daniel stepped forward.

“Sir?””

“Did you know about these complaints?””

Daniel looked at the floor.

“Yes, Chairman.””

Victoria suddenly laughed.

“Oh, this is ridiculous. Are we really going to pretend that every argument in a hotel is a criminal investigation?””

My father turned toward her.

“Did you hit those people?””

Victoria raised her chin.

“I don't remember every disagreement I've ever had.””

“That wasn't my question.””

She looked away.

“People exaggerate.””

Jonathan spoke carefully.

“Mrs. Whitmore, one complaint includes a photograph of the injured employee's face.””

Victoria's eyes widened.

“Where did you get that?””

“From the original report.””

“That's private!””

“So was the complaint.””

My father handed the documents back.

“Jonathan, preserve everything. No files are to be deleted, altered, or transferred without authorization.””

“Yes, Chairman.””

I looked at Daniel.

“Why didn't you help those people?””

He rubbed his hands together.

“Mrs. Brooks, I was trying to protect the hotel.””

“From what?””

“Negative publicity. Legal expenses. Difficult guests.””

I stared at him.

“Were those people difficult, or were they simply less powerful than Mrs. Whitmore?””

Daniel didn't answer.

I felt Grace's little fingers move against my blouse.

I looked down.

She was awake now.

Her eyes followed the light above us.

For a moment, I forgot the lobby, the complaints, and the people watching.

I kissed her forehead.

“I want to go somewhere quiet,” I whispered.

My father immediately turned toward Jonathan.

“Take us upstairs.””

Jonathan nodded.

“Of course.””

We began walking toward the private elevators.

Then Victoria called after us.

“Naomi!””

I stopped.

My father looked at me.

I turned around.

Victoria approached slowly.

Her heels clicked against the marble.

“I think you should understand something,” she said.

“Your father may own this building, but that doesn't mean you can destroy people's lives because you had a bad morning.””

I looked at her.

“A bad morning?””

“You've turned one argument into a corporate crisis.””

I glanced at the red mark still visible on my cheek.

“You hit me.””

She sighed.

“And I apologized.””

“You apologized because you were afraid of my father.””

Her face tightened.

For the first time, she had no immediate response.

I continued.

“I don't want your money. I don't want your jewelry. I don't want you to lose everything. I want you to understand that people who don't have powerful fathers deserve protection too.””

My father placed a gentle hand on my shoulder.

Victoria stared at me.

Then she whispered:

“You have no idea what you're getting into.””

Before I could answer, Jonathan's phone vibrated.

He checked the screen.

“Chairman, there's another development.””

My father sighed.

“What now?””

Jonathan turned the screen toward him.

“Someone has just accessed the archived complaint files.””

My father's eyes narrowed.

“Who?””

Jonathan looked at the security notification.

“The access came from this hotel's internal network.””

“Which department?””

Jonathan swallowed.

“The general manager's office.””

Everyone turned toward Daniel.

Daniel's face went white.

“That wasn't me.””

My father looked at him.

“Then who was sitting at your computer?””

Daniel shook his head.

“I don't know.””

Jonathan enlarged the access report.

Then he looked up.

“Chairman, the user credentials belong to Daniel Price.””

Daniel took a step backward.

“Someone must have used my password.””

My father stared at him.

“Then I suggest you tell us who.””

Daniel looked toward Victoria.

It was only a second.

But I saw it.

And so did my father.

“Mr. Price,” he said quietly, “what exactly are you hiding?””

Daniel's lips trembled.

May you like

Then he whispered something none of us expected.

“Mrs. Whitmore wasn't the only person involved.””

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